Returns & Refunds Policy

If you're not completely happy with your purchase, here's how returns and refunds work at Kelimshop.

This policy sits alongside, and doesn't limit, your statutory right to withdraw from a purchase within 14 days, as described in our Terms and Conditions.

Our 14-Day Return Promise

Every order is inspected before it leaves our warehouse to make sure it arrives in perfect condition. If you're not happy with your purchase for any reason, you're welcome to return it within 14 days of receiving your order for a full refund of the merchandise cost.

To qualify for a full refund, returned items must be:

  • Unused and in new condition
  • In their original packaging (or equally protective packaging)

Once we receive your return, we'll inspect it to confirm it meets these conditions. Refunds are issued to your original payment method within approximately 3-5 business days of us receiving the item back.

How to Start a Return

Email us at kelimshop@gmail.com to let us know you'd like to return an item. We aim to respond within 24 hours with confirmation and instructions.

You're welcome to use any shipping carrier you prefer, we'd recommend FedEx, DPD, or DHL for reliable tracking. Once you've shipped your return, please reply to our email with your tracking number so we can follow its progress and process your refund promptly on arrival.

Return shipping cost: While we offer free shipping on orders, this doesn't extend to return shipments, return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect (see below).

Damaged, Defective, or Incorrect Items

If your item arrived damaged in transit, is defective, or isn't what you ordered, contact us at kelimshop@gmail.com within 14 days of delivery to arrange a replacement. Please include photos of the damage or issue when you reach out, this helps us resolve it quickly and, where needed, file a claim with the shipping carrier.

How Refunds Are Processed

  • If your returned item arrives back at our warehouse in its original condition, your refund is processed within 1-3 business days of receipt
  • If a returned item arrives damaged in transit, we may not be able to issue a full refund, this is why we recommend returning items in their original packaging or equivalent protective packaging
  • If you've requested a replacement and the item is temporarily out of stock, we'll let you know an estimated restock date, or offer a partial refund as an alternative

Questions?

Reach out any time at kelimshop@gmail.com or +31 6 14545999, and we'll be happy to help.