Frequently Asked Questions

Once your order has shipped, you'll receive an email with your tracking number and estimated delivery date. Just click the tracking link in that email, or enter the tracking number directly on the courier's website.

Cancellations must be requested within 48 hours of placing your order. To cancel, email our customer care team at kelimshop@gmail.com as soon as possible.

Check your spam or junk folder first, it's the most common place order confirmations end up. If you still can't find it, contact us at kelimshop@gmail.com and we'll resend it.

If you already have an account, head to our Account Login page and sign in. If you don't have one yet, you can create one from the same page.

We offer free shipping on all orders. See our Shipping & Delivery page for full details.

Orders are typically processed within 1-3 business days and delivered within 3-7 business days after that. Delivery times can vary slightly depending on your location.

Yes, you can return most items within 14 days of receiving them for a full refund, as long as they're unused and in their original packaging. Full details are on our Returns & Refunds Policy page.

Contact us at kelimshop@gmail.com within 14 days of delivery with photos of the issue, and we'll arrange a replacement or resolve it for you.

We accept a range of major cards and payment providers. See our Payments page for the full list.

Yes. Every rug and kilim we sell is handmade, and as with any handcrafted piece, you may notice small natural variations in colour, pattern, or weave from rug to rug, this is part of what makes each one unique rather than a flaw.